Refund and Returns Policy
Overview
Our refund and returns policy lasts 21 days. If 21 days have passed since your purchase, we can’t offer you a full refund or exchange. In all instances, shipping charges are not refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Services, such as the Parallel VPN, are exempt from this refund and return policy.
To complete your return, we require pre-approval. Contact support@parallelprivacy.com for pre-approval.
Please do not send your purchase back to the manufacturer. Once you have pre-approval from Parallel Communications LLC, carefully pack the item for shipping and return it to: Parallel Communications LLC, 1866 S. 20th Street, Suite J, Ozark, Missouri 65721. All packages must be shipped via United States Postal Service (USPS) Priority Mail. The tracking number must be emailed to: support@parallelprivacy.com
There are certain situations where partial or no refunds are granted. These decisions are handled on a case-by-base basis and are final:
- Products with obvious signs of use
- Products that have been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: support@parallelprivacy.com
Clearance and Service items
Clearance and/or Service items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. Defective products are covered for the term of the warranty as specified on the product description page. Shipping damage must be declared immediately upon receipt of the product. If you need to exchange a product for the same item, send us an email at support@parallelprivacy.com and – once approved – send your item to: Parallel Communications LLC, 1866 S. 20th Street, Suite J, Ozark, Missouri 65721.
Shipping returns
To return your product, you should mail your product to: Parallel Communications LLC, 1866 S. 20th Street, Suite J, Ozark, Missouri 65721.
You will be responsible for paying for your own shipping costs for returning your item. All items must be shipped via USPS Priority Mail and the tracking number must be emailed to: support@parallelprivacy.com Original shipping costs are non-refundable.
Need help?
Contact us at support@parallelprivacy.com for questions related to refunds and returns.
